Wayfinding as a Service (WaaS)

Our full-service turnkey offering is focused on a single goal -- to ensure the safety of all patients, visitors and staff and reduce the anxiety commonly associated with a visit to the hospital. Eyedog can flexibly be configured with one-way paths to ensure safe social distancing and complemented with contextual awareness of hand sanitizing stations and restrooms. Pathways can be integrated with appointment reminders and hospital staff armed with simple tools to help all visitors easily find their way around your complex facility.

For Patients & Visitors

Patients and visitors access mobile wayfinding through Eyedog Cloud. Deployed as a responsive web application and through a full-featured API, Eyedog Cloud can be launched within or outside of a native app, ensuring maximum adoptability. Wayfinding pathways can be integrated with clinical systems and CRMs to drive patient engagement workflows such as call centers, appointment reminders, and guided self-scheduling.

For Driving User Adoption

Our Wayfinding as a Service includes a variety of tools to ensure all visitors can quickly and easily access wayfinding. We offer a staff-facing portal to enable your registrars, security personnel, volunteers, and even clinicians to quickly email or text pathways to patients, visitors, and colleagues. Self-service options designed to pique curiosity allow visitors to launch pathways through scanning QR codes on signage, buttons, or desktop booklets.

For Your Long Term Success

Our Wayfinding as a Service offering is characterized by how we work with you after Eyedog is fully implemented and deployed for your hospital. We're there for you to maintain and extend pathways in real-time as your facility changes using our Eyedog CMS support platform. We meet with you routinely to review use patterns, user feedback, and other analytics to ensure the best possible patient experience with the broadest adoption.

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The estimated annual Cost of Confusion for a 600-bed hospital with 500,000 outpatient visits.

The User Experience

Indoor pedestrian wayfinding presents different challenges than driving navigation. Photo landmarks are simply more effective and more intuitive for helping us find our way indoors or around campuses.

Scientifically Proven

Photo landmark navigation employs scientific wayfinding best practices and simple universal icons to make it intuitive for any demographic or language group.

Photos not Maps

Navigate by swiping from photo to photo. Combining what you see in the environment with simple schematic direction and easy-to-follow text-based instruction is more intuitive than abstracting your location and direction from the plan view of a map.

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Visualization not Interpretation

People naturally use landmarks to generate mental maps of their surroundings and remember the navigational instruction set that ties them together.

Reduces Stress and Anxiety

Not only are hospitals notoriously difficult facilities to navigate, but we often visit the hospital under stressful conditions overwhelmed with negative emotions. Wayfinding is complicated in these circumstances and a very simple and reliable user experience is required.

Patient Journey

Wayfinding is a communications system, not a tech gadget. To be successful, indoor navigation must be presented in context with the patient journey. For example, including pedestrian pathways in appointment reminders together with driving directions, parking and even ride-sharing options greatly enhances the patient experience.

Visitor Experience

Eyedog is for everybody. Eyedog's solution offers visual queues to promote patient and visitor safety, such as self-service QR codes, hands-free check-in, safety messaging at the right time to maintain social distancing, that hand sanitizing stations or restrooms are nearby, and when face masks are required.

Integration Options

Eyedog offers a rich set of APIs to afford simple and seamless integration of Eyedog mobile indoor navigation features into your branded app, website, or any other applications you expose to your patients, visitors, and staff. Our APIs come with open source code examples allowing you to completely control the look and feel of your apps.

Key Features

Unparalleled wayfinding performance, scalability, and reliability.

Affordable and Scalable

No beacons, hardware or network infrastructure upgrades are required. No need for constant internet connectivity.

Go-live in Weeks not Months

Eyedog Wayfinding-as-a-Service offers a streamlined implementation process. You give us your blueprints and we handle the rest.

Omni-channel Availability

Multiple deployment options including native iOS/Android and responsive web allow you to offer wayfinding broadly to all patients and visitors and personalized in the context of the patient journey such as embedded in appointment reminders.

Easy to Maintain and Extend

Eyedog's intelligent architecture makes updating pathways simple and immediate. Shutting down hallways or elevators, relocating points-of-interest, or accommodating building expansion is all part of our WaaS offering and can be carried out as quickly as your facility changes.

Eyedog. Wayfinding the Right Way.

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Scientific Research says…

Don’t take our word for it, take theirs.

Landmarks are ideal wayfinding tools for directing a person from A to B as they allow fast reasoning and efficient communication.

Efficient communications platform

Stephan Winter, PhD

Department of Spatial Information Science, University of Melbourne, Australia

The use of landmarks is often linked with the quality of route instructions as they are related to the natural cognitive navigation process of humans.

Aligned with how humans think

Daniel R. Montello, PhD

Department of Geography, UC Santa Barbara

One of the most important elements wayfinding best practices acknowledges, is that most orientation occurs via landmark for any building user.

Landmarks are better for indoor navigation

Philippe De Maeyer, PhD

Department of Geography, Ghent University, Belgium

Many people have difficulties interpreting maps and other abstract visualizations of space. Research acknowledges that indoor maps are a compromised interface for people finding their way in complex environments.

Say no to maps and yes to photos

Christoph Hölscher, PhD

Department of Cognitive Science, ETH Zürich, Switzerland