Shep Hyken’s “Top Ten Customer Service and Customer Experience Predictions for 2023”

Shep Hyken, customer service expert and New York Times bestselling business author offers his “Top Ten Customer Service and Customer Experience Predictions for 2023.” We agree with his take, and know that his predictions, while geared toward the ‘customer experience’ are also spot on when we look at the patient experience landscape. 

We also believe in Eyedog.US as an empathetic tech solution, designed to help Healthcare Systems improve the patient experience, by offering digital wayfinding that works in the notoriously complicated healthcare setting. Want to get a start with an innovative digital wayfinding solution, that will also help your healthcare system hit many of Hyken’s top trends? Get started with Eyedog.US.